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Use your Recovery Key, the 24-character key Vaultio showed you when you created your vault:

1. On Vaultio's lock screen, tap Forgot Passcode?
2. Enter your Recovery Key. Capital letters, spaces and dashes don't matter.
3. Choose a new 6-digit passcode.

If you've lost both your passcode and your Recovery Key, the vault can't be opened by anyone, including us. Your vault is encrypted with keys only you hold, and there's no server-side reset. To start over, delete Vaultio, which permanently deletes the vault, and install it again.

Make a new one now. In Vaultio, go to Settings > Security > Create New Recovery Key. Your old key stops working straight away. Write the new key down and keep it somewhere safe, away from your iPhone.

To slow down guessing, Vaultio adds waits after repeated wrong attempts. The first five wrong passcodes in a row have no delay. After that you wait 1 minute after the sixth, 5 minutes after the seventh, 15 minutes after the eighth, and 1 hour after each one from then on. Wrong Recovery Keys count too. The wait counts down while Vaultio's lock screen is open, and unlocking successfully resets the count.

For your security, Face ID unlock turns itself off when the Face ID or Touch ID settings on your iPhone change, for example when an alternate appearance is added. Unlock with your passcode, then turn it back on in Settings > Security > Unlock with Face ID.

Choose in Settings > Security > Auto-Lock: Immediately (the default) or After 1 Minute. With Immediately, Vaultio locks as soon as you leave it. It always locks when your iPhone locks.

Not in Vaultio 1.0. To keep your vault private, it's stored only on the iPhone where you created it. It isn't included in iCloud Backup, computer backups or Quick Start transfers, so if that iPhone is lost, stolen, erased or replaced, the vault can't be recovered.

Encrypted iCloud backup is planned for a future update. Until then, please keep your own copies of anything you can't afford to lose.

While you still have your old iPhone, export the items you want to keep, then import them into Vaultio on the new iPhone:

1. On the old iPhone, select items in Vaultio and use Share (for example, AirDrop them to your new iPhone or save them to Files) or Save to Photos.
2. On the new iPhone, install Vaultio, create a vault, and import the items from Photos or Files.
3. Delete the unprotected copies you made along the way.

Exported copies aren't encrypted, so do this somewhere private and clean up afterwards.

Deleting Vaultio permanently deletes your vault and everything in it. Your subscription isn't cancelled automatically; see how to cancel.

Only inside Vaultio, after you unlock it. Vault contents don't appear in the Files app, Spotlight search, iPhone backups or the App Switcher. Vaultio's own icon is still visible on your Home Screen. To hide it, iOS 18 and later let you touch and hold the icon and choose Require Face ID and then Hide and Require Face ID.

No. iOS doesn't let any app prevent screenshots, so be mindful of what's on screen. Vaultio does hide your vault while your screen is being recorded or mirrored, shows a cover in the App Switcher, and locks when you leave the app.

Photos, videos, notes and any kind of file. Photos, videos, PDFs, text and notes open directly in Vaultio. Most other files, such as Office documents, open with the iOS preview.

Every feature is free for up to 50 items. Vaultio Plus removes the limit. It's $0.99 per month, $7.99 per year, or $39.99 once (US prices; prices elsewhere are shown on the App Store).

Subscriptions are managed by Apple. On your iPhone:

1. Open the Settings app and tap your name.
2. Tap Subscriptions, then Vaultio Plus.
3. Tap Cancel Subscription.

While you have an active subscription, you can also get there from Vaultio: Settings > Subscription > Manage Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge. Vaultio Plus stays active until the end of the period you've paid for. More help: Cancel a subscription from Apple.

Nothing is locked away. You can still unlock, view, export and delete everything. You just can't add more items while you're over the free limit of 50.

Make sure you're signed in with the same Apple Account you used to buy it, then go to Settings > Subscription > Restore Purchases in Vaultio.

Purchases are made through Apple, so Apple handles refunds. Go to reportaproblem.apple.com, sign in, choose Request a refund, and select Vaultio Plus. More help: Request a refund from Apple.